Pre-Conference Workshop Day: Sunday 19 September 2010

10.00 - 16:00 Pre-Conference Workshop Day: Transforming the future of hospitality today

By blending the latest voice, data and video services over a single network infrastructure, you have the foundation to transform your hotel properties and create a true competitive advantage.

This workshop will highlight two distinct aspects of a dynamic hotel:

1. The guest experience, where we will discover opportunities to delight your guests with higher levels of convenience and comfort, create customer loyalty and generate new revenue

2. The operational experience, where we can review approaches for streamlining operations to reduce cost, while providing immediate insight into service levels, operational systems and financial performance

You will get a chance to take a closer look at the latest communications technology and discover that even in challenging economic times, the possibility for innovation on your properties is not out of reach. At the heart of these solutions are IP-based technologies that you can deploy today to enhance guest services and staff operations and leverage IP to unify your systems for simplified management and an end-to-end view of your properties’ performance delivered in real-time.

Workshop leader:

Xavier Mongin
Global Accounts Director for Middle East
Alcatel-Lucent EMEA