08.50 Chairman’s Welcome And Opening Remarks

Ted Horner
Managing Director
E Horner & Associates

09.00 Technology And Guest Satisfaction – Are They Mutually Exclusive?

• Cutting edge today, hopelessly outdated tomorrow: is there anything like "future proof" anymore?
• Google TV, Apple TV, Connected TV, Yahoo TV - OMG what happend to Colour TV?
• Exploding Bandwith demand

Dr. Andreas Krobath
Owner Absolute Future IT & Marketing
AT-Visions

09.40 Integrating Effective Change Management Strategies To Boost Guest Experience

• Understanding the impact of efficient project management on internal operations
• Implementing successful process analysis to improve IT competence
• Improving internal adaptability to ensure increased guest satisfaction

Amit Kanchan
Director of Information Technology
Abjar Hotels International

10.50 Deliver Next-Generation Guest-Centric Services And Entertainment Without Breaking The Bank

• Maintaining the balance of achieving a healthy bottom line while enhancing the guest experience
• Exploring advanced communication applications and services that address guest expectations and improve staff and back office efficiency
• Creating an ubiquitous and efficient network that can support guest services and hotel operations

Bruce Eidsvik
Vice President, Strategic Solutions EMEA
Alcatel-Lucent

11.30 Interactive Panel Discussion: Exploring Trends And Models For Internet Pricing

• Reviewing current and future trends for internet pricing
• Considering the impact of internet pricing on the bottom line
• Comparing guest feedback from paid and free internet services

Facilitated by:

Nigel Hattersley
Regional Director of Information Technology
Starwood Hotels

Integrating strategic security measures to prevent data loss

13.10 Developing A Data Loss Prevention Strategy

• Selecting the most comprehensive and accurate partners to conduct a content analysis
• Implementing a flexible architecture
• Exploring all aspects of securing, encrypting and controlling access to data

Lina Khasawneh
Information Systems Manager
Zara Investment Holding Co

13.50 Exploring Technology & Energy Efficiency In The Hospitality Industry

• Discussing energy efficiency using intelligent energy management solutions
• Considering KNX technology as the worldwide standard for home and building controls
• Utilising intelligent energy management systems to save upto 15 to 31% energy (electrical)

Tarek Zakaria
Head of KNX Technology & Regional Manager, Gulf
ABB Industries

14.30 Interactive Panel Discussion: Exploring Best Practice In Identifying And Classifying Potential Data Risks

• Mitigating risks and ensuring visibility and control of sensitive and confidential hotel data
• Identifying and analysing data at all control points including; at the endpoint, at rest, at the message server and on the network
• Identifying and prioritising your most vulnerable risk points

Facilitated by:

Lina Khasawneh
Information Systems Manager
Zara Investment Holding Co

Discussing the possibilities of virtualisation in reducing costs

15.40 The Challenges Of A Large-Scale Virtualisation Deployment

• Exploring the benefits of virtualisation
• Understanding the impact of virtualisation on achieving efficiencies
• Reducing your organisation's power usage and carbon footprint through virtualisation

Joe Tesfai
Senior Vice President Information Technology
Atlantis, the Palm

16.20 Integrating Cost-Effective IT Infrastructure By Adopting Virtualisation Technologies

• Optimising information infrastructure costs by reducing the physical resources necessary to deliver desired service levels
• Reducing the complexity of IT infrastructure through virtualisation
• Increasing asset utilisation while improving service delivery

Lijo Mathew Kankapadan
Corporate IT Director
Emaar Properties

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