09.00 Chairman’s Welcome And Opening Remarks

9.30 Dubai…where The Future Begins

• Developing the Emirates’ hospitality sector to support the vision of Plan 2015
• The role of hotel technology in positioning the UAE at the forefront of the tourism industry
• DTCM’s strategic vision on harnessing the internet for promoting tourism

Shafeeza Hamza
IT Specialist
Dubai Department of Tourism and Commerce Marketing

10.00 Understanding The Consumer – What Do Guests Really Want?

• Bridging the gap between innovation and usability
• Implementing latest technologies to enhance the guest’s stay
• Ensuring technology revolves around the guest and not the other way around

Ted Horner
Managing Director
E Horner & Associates Pty Ltd

10.30 Executive Exchange

Meet, network and exchange business card’s at IQPC’s exclusive, lively networking session. In this revolutionary, quick-fire format, you will meet every single delegate and discuss best practice and strategies.

Don’t forget to bring along plenty of business cards

11.30 Integrating Generation 2 Technology - Intelligent Room Management Systems To Improve The Overall Experience For Your Guest

• Digital profiling – taking your guest’s experience into the next generation
• Changing the physical attributes of a room and the associated physical environment
• Enhancing guest rapport from initial contact and beyond departure

Roger MacFarlaine
Vice President, IT - Middle East & Asia
Movenpick

12.00 A CIO’s Insight Into Pioneering Hotel Technologies

• Understanding best practice in hospitality IT management
• Optimising processes through effective IT integration
• Utilising new technologies to improve customer experience and the overall business performance

Willi Tinner
Chief Information Officer
Mövenpick Hotels & Resorts Management AG

14.00 Overcoming the Ongoing Challenge Of Bandwidth Adequacy

• Recognising a customer’s demands and expectations
• Balancing the needs of the guest, the hotel and the service provider
• Exploring existing and future approaches to cater for Internet dependency

Willi Tinner
Chief Information Officer - CIO
Mövenpick Hotels & Resorts Management AG

14.30 Panel Discussion: Broadband - To Charge Or Not To Charge?

• Evaluating the impact of charging for Internet access
• Implementing a payment strategy that mutually benefits the guest and the hotel
• Allocating room allowance to cover costs

Facilitated by:

Joe Tesfai
Senior Vice President Information Technology
Kerzner International

15.00 Understanding The Role Of IT And How It Is Perceived By The CEO

• An insight into the impact of IT when negotiating a management agreement
• Is IT an expense or an investment?
• Taking a holistic approach to integrating IT to benefit the entire company

Daniel Hajar
CEO
Layla Hospitality

16.00 Integrating VoIP Into Your Property Communication Design To Reduce Costs

• Utilising VoIP to communicate effectively in-house
• Managing guest’s demands through optimisation of VoIP
• Exploring technologies available and how effective they have been at managing data, dealing with requests and identifying problems

Joe Tesfai
Senior Vice President Information Technology
Kerzner Group

16.30 Enabling The Business With IT

• Improving internal efficiency through technology
• Adopting IT enabled revenue strategies
• Optimising IT services through centralisation and standardisation

Floor Bleeker
Group Director of Business Solutions
Jumeirah Group

17.00 Interactive Panel Discussion: Designing A Secure Nework To Protect Critical Information

• Exploring existing and future intrusion protection software
• Understanding the latest solutions available for protection against identity theft, data security breaches, viruses and web threats
• Learning common system failures and how to avoid them

Facilitated by:

Samir Abi Frem
Corporate Vice President, Information Technology
Rotana Hotel Management Corporation Ltd

17.30 End Of Conference Day One