09.00 - 13:00 Workshop A: Defining meaningful end-to-end technology for a hotel room in a live environment

Hotel-savvy guests have rasied their expectations of the technology that is necessary for their stay. As a result, understanding and selecting the most appropriate in-room technology is a major priority for many hotel owners. It is becoming more and more evident that giving hotel guests the in-room technology they require is integral to financial success.

However future proofing is becoming increasingly difficult in view of the shorter trend shifts and the demands of emerging technology. Join leading industry experts in this interactive workshop as they offer a step by step overview of how to build the in-room technology from scratch.

Workshop Leader:

Fraser Hickox
General Manager
Conceptual Group

14.00 - 16:30 Workshop B: The art of a good deal: Successful contract negotiation

Walk through a successful contract negotiation process while discussing the importance of leverage and how to use it effectively . Learn how to make sure the contract best represents the clients interests rather than between vendors, with inclusions such as service level agreements and key performance indicators that guarantees vendors performance. Finally, discuss financial penalties in the event that the vendor fails to perform.

Workshop Leader:

Ted Horner
Managing Director
E Horner & Associates Pty Ltd

09.00 - 12:00 Workshop C: The future of in-room technology in improving customer experience

As Generation Y replaces Baby Boomers in the mix of travelers over the next 10 years, the design and function of the guest room will change and technology will play a critical role. This session will explore the likely changes in guests needs, from connectivity to entertainment to service delivery and environmental control. It will also highlight some recent and near-future innovations from the R&D labs that can enable hotels to better meet those needs.

Workshop Leader:

Douglas C. Rice
Executive Vice President & CEO
Hotel Technology Next Generation

13.00 - 16:00 Workshop D: A detailed understanding of the development and integration of Green IT

Hotels are looking for innovative ways to run more efficiently and become more sustainable. The latest in green technology allows hotels to push the eco-envelope and create energy efficient systems that help the environment,. Hotels that are going green can directly improve their bottom line, which will save money and instill loyalty in customers. Participate in this interactive workshop session to understand how new technologies will facilitate your hotel in becoming eco-friendly and energy-efficient.

This workshop will be led by a globally recognised technology professional.